Phase Markets - Welcome to exchange world

Privacy Policy

The provisions of this notice apply to former clients as well as our current clients.

Personal Information

When you apply for or maintain a live account with Phase Markets Ltd. (hereinafter referred to as the "Phase Markets"), we collect personal information about you for business purposes, such as evaluating your financial needs, processing your requests and transactions, informing you about products and services that may be of interest to you, and providing customer service. Such information may include:
- application information: Information you provide to us on applications and other forms, such as your name, address, birth date, occupation, assets, and income;
- transaction information: Information about your transactions with us and with our affiliates as well as information about our communications with you. Examples include your account balances, trading activity, your inquiries, and our responses;
- verification information: Information necessary to verify your identity, such as a passport or driver's license. Examples also include background information about you we receive from public records or from other entities not affiliated with Phase Markets.

About Cookies

Cookies are small files containing information that a Web site uses to track its visitors. Phase Markets may set and access Phase Markets cookies on your computer, enabling us to learn which advertisements and promotions bring users to our Web site. Phase Markets or any of its divisions may use cookies in connection with Phase Markets's products and services to track your activities on our Web sites. Such information that we collect and share would be anonymous and not personally identifiable.

Security Technology

Phase Markets uses Secure Socket Layer (SSL) encryption technology in order to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than Phase Markets while it is being transmitted to us. We work hard to ensure that our Web sites are secure and that they meet industry standards. We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.
In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption — TLS 1.2 and application layer with algorithm AES and key length 256 bit.

Sharing Information with Our Affiliates

We may share personal information described above with our affiliates for business purposes, such as, but not limited to, servicing customer accounts and informing customers about new products and services, or to aid in the trading activity of the company, its affiliates, or employees, and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, trading and account information. Our affiliates maintain the privacy of your information to the same extent Phase Markets does in accordance with this Policy.

Sharing Information with Third Parties

Phase Markets does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with Phase Markets, including those that provide professional, legal, or accounting advice to Phase Markets. Non-affiliated companies that assist Phase Markets in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that Phase Markets dictates. We may also disclose your personal information to third parties to fulfill your instructions or pursuant to your expressed consent. We want you to know that Phase Markets will not sell your personal information.

Regulatory Disclosure

Under limited circumstances, Phase Markets may disclose your personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For example, we may disclose personal information to cooperate with regulatory authorities and law enforcement agencies to comply with subpoenas or other official requests, and as necessary to protect our rights or property. Except as described in this privacy policy, we will not use your personal information for any other purpose, unless we describe how such information will be used at the time you disclose it to us or we obtain your permission.

Opt Out

You are not required to supply any of the personal information that we may request; however, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we make every effort to ensure that all information we hold about you is accurate, complete, and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information. If you want to change/delete your personal data or want to refuse to provide it you should inform us with an e-mail to the Customer Support [email protected] or contacting us by phone, fax or postal mail using contact information below. If you do not wish to have your personal information disclosed to our affiliates or other third parties as described in this Policy, please contact us via e-mail at: [email protected]

Risks Disclaimer

Identify the Risks

High Risk Investment

Trading in financial markets including but not limiting to foreign exchange on margin, cryptocurrencies, CFD trading on stocks etc, carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you.
Before deciding to trade in financial markets you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with trading in financial markets and seek advice from an independent financial advisor if you have any doubts.

Phase Markets Opinions

Any opinions, news, research, analyses, prices, or other information contained on this website is provided as general market commentary, and does not constitute investment advice. Phase Markets Ltd. (hereinafter referred to as the "Phase Markets") will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.

Internet Trading Risks

There are risks associated with utilizing an Internet-based deal execution trading system including, but not limited to, the failure of hardware, software, and Internet connection. Since Phase Markets does not control signal power, its reception or routing via Internet, configuration of your equipment or reliability of its connection, we cannot be responsible for communication failures, distortions or delays when trading via the Internet. Phase Markets employs back up systems and contingency plans to minimize the possibility of system failure, and trading via telephone is available.

Accuracy of Information

The content on this website is subject to change at any time without notice, and is provided for the sole purpose of assisting traders to make independent investment decisions. Phase Markets has taken reasonable measures to ensure the accuracy of the information on the website, however, does not guarantee its accuracy, and will not accept liability for any loss or damage which may arise directly or indirectly from the content or your inability to access the website, for any delay in or failure of the transmission or the receipt of any instruction or notifications sent through this website.


This site is not intended for distribution, or use by, any person in any country where such distribution or use would be contrary to local law or regulation. None of the services or investments referred to in this website are available to persons residing in any country where the provision of such services or investments would be contrary to local law or regulation. It is the responsibility of visitors to this website to ascertain the terms of and comply with any local law or regulation to which they are subject.

Market Risks and Online Trading

The trading platform provides sophisticated order entry and tracking of orders. Phase Markets will make best efforts to fill your trade at the price requested. Trading on-line, no matter how convenient or efficient does not necessarily reduce risks associated with currency trading. All quotes and trades are subject to the terms and conditions of the Client Agreement accessible through this website. (edited)

Legal Disclaimer

By using this website and/or its services, you agree that Phase Markets Ltd. (hereinafter referred to as the "Phase Markets") will not be held responsible for the accuracy of any information available on this site. However, the information on this site is provided in good faith and is believed by Phase Markets to be accurate.

Furthermore, you agree not to hold Phase Markets liable for decisions you make based on the information you obtain on this website or websites we link to. It is recommended that you make your decisions after you have collected serveral opinions from credible sources and have verified ALL facts from other independent sources. In addition, users of the site are advised to contact us and/or to take appropriate professional advice before committing themselves to any act or taking any decision regarding services requested.

Phase Markets or its web hosting providers shall in no event be liable for any damages and or loss resulting from interruption of website service or the inability to use our website.

This site and the information included herein is for general information purposes only and does not constitute an offer to sell or solicitation of an offer to purchase any financial instrument, security, commodity futures contract or commodity-related product, or any advisory or trading management service described herein.

The material contained on this site is the intellectual property of Phase Markets and may not be reproduced, transmitted or copied by any means, without the prior expressed written permission of Phase Markets Downloading and printing the information contained in this site or any part thereof is permitted only for the personal use of a user of this site.

AML Policy

It is the policy of Phase Markets Ltd. (hereinafter referred to as the "Phase Markets") to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities by complying with all applicable law requirements and its implementing regulations.

Money laundering is the act of converting money or other material values gained from illegal activity (terrorism, drug dealing, illegal arms trade, corruption, human traffic and etc.) into money or investments that appear to be legitimate. Such activity is used because of the illegal source of money and other material values cannot be traced.

In order to confront the penetration of criminal money into state economy and to prevent expansion of terrorist activity, countries carry on a struggle against money laundering and terrorism financing. Financial organizations are one of the easiest of access and convenient instruments that allow to legalize revenue from illegal activity. The increased integration of financial markets and liberty of capital mobility between them make market penetration of criminal capital easier. Thereat Phase Markets applies by-law and programs of its implementation to help international organizations to struggle against money laundering and financing of terrorist activity all over the world.

This site and the information included herein is for general information purposes only and does not constitute an offer to sell or solicitation of an offer to purchase any financial instrument, security, commodity futures contract or commodity-related product, or any advisory or trading management service described herein.

The material contained on this site is the intellectual property of Phase Markets and may not be reproduced, transmitted or copied by any means, without the prior expressed written permission of Phase Markets Downloading and printing the information contained in this site or any part thereof is permitted only for the personal use of a user of this site.

1- Phase Markets documents and verifies identification data of the Client and also logs and tracks itemized statement of all transactions carried out by the Client.

2- Phase Markets tracks suspicious transactions of the clients and transactions executed under nonstandard conditions. Phase Markets performs its action on the base of AML FATF recommendations.

3- Phase Markets neither accepts cash deposits nor disburses cash under any circumstances.

4- Phase Markets reserves the right to refuse to process a transaction at any stage, where it believes the transaction to be connected in any way to money laundering or criminal activity. In accordance with international law Phase Markets is not obliged to inform the Client that it was reported to the corresponding bodies of the Client's suspicious activity.

Phase Markets is committed to regularly update its electronic system for inspection of suspicious transactions and for verification of client identification records, in accordance with any new regulations as they are promulgated, as well as providing training for its employees on enhancements to anti-money laundering procedures that may be required by new regulations.

Withdrawal Policy and Procedures

Phase Markets Withdrawal Policy and Procedures

As part of our professional commitment to provide truly superior service, Phase markets (the “Company” or “we”) will make every effort necessary to ensure that withdrawal requests are processed quickly and efficiently. To protect against fraud, criminal activity, money laundering activity Phase Markets may also request additional documentation and explanation. We utilize leading industry security and encryption technologies available to ensure that transactions and financial information are kept secure.

*Please note that your account must be fully verified prior to the withdrawal process. The list of documents required can be found in the Phase Markets KYC Policy. In some cases, the Company reserves the right to request some additional documents.
Withdrawal Process

If you have opened positions, you will not be able to withdraw your entire Available Balance. A minimum amount is needed to maintain a Maintenance Margin. (Available Balance – Maintenance Margin) and margin >= 1% = Max Withdrawal Amount

Withdrawal requests are processed in shortest possible time (usually it takes up to one business day from the request submission to process them by our company, but in any case, the procession doesn’t take longer than 5 business days. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which could delay transfers for a few hours, days and, in some extreme cases, weeks).

Withdrawal requests are processed in shortest possible time (usually it takes up to one business day from the request submission to process them by our company, but in any case, the procession doesn’t take longer than 5 business days. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which could delay transfers for a few hours, days and, in some extreme cases, weeks).


The following requirements below are describing what the company Phase Markets expects to receive when contacting a client with request to provide KYC documents.

Key requirements

To comply with the Know-Your-Customer procedures, making part of its anti-money laundering program, Phase Markets is obliged to verify identity of any client it establishes a business relationship with and monitor the relationship with clients on an on-going basis.

In verifying the identity of the natural person, Phase Markets will rely on:

  • Identity confirmation documents:
  • - national identity cards; - current valid passports; - current valid driving licenses;
  • Proof of address documents:
  • - a recent utility bill issued; - a recent bank or credit card statement; - a recent bank reference ‘Recent’ means within the last 3 (three) months.
  • Phase Markets may require the Client to provide such other documents or information as Phase Markets may deem fit taking into consideration each particular case and relying on its anti-money laundering program

  • 1. Identity Confirmation Documents

    The identification document we accept could only be valid passport, governmental ID or driving license. We generally accept identification documents:
  • Valid and not outdated;
  • Both sides (back and front) in case of governmental ID or Driving License;
  • Passport should be presented in a full spread;
  • Color copies only;
  • Document should be signed if signature is supposed to be there according to governmental requirements to this document;
  • If the document contains an MRZ code, the code must be fully seen and clearly readable;
  • The whole surface of the card/ID document must be seen and readable. The edges should not be “cut off”;
  • No data on this document should be closed, edited or hidden intentionally or occasionally;
  • Where Phase Markets has to rely on the KYC documents that are not in an original form, these must be duly certified as true copies of the original. Such copies may be certified by a lawyer, notary, actuary, an accountant or any other person holding a recognized professional qualification, or a member of the judiciary or a senior civil servant;
  • If the KYC documents are in languages other than Phase Markets’s working languages, as shown on Phase Markets’s website, these must be supported by a certified English translation. The translation must be typed, signed by the translator and be attached to a certified copy or the original document.

  • The identity confirmation documents we would NOT accept:
  • Outdated Documents;
  • IDs, Passports, Driving Licenses that have lost their legal force;
  • Provisional Driving Licenses
  • Any other local documents that are not officially approved (such as customers cards, club cards, insurance cards, disability IDs and etc.)
  • 2. Possession of The Card Confirmation

    If the funds are deposited through credit cards, only cards issued in the name of the client are allowed as we do not accept payments from third persons.

    3. Proof of Address

    As a valid proof of address, we would accept several documents, but most preferably this should be:
  • Utility Bill
  • Bank Statement that shows the account holder`s address
  • Telecommunication services Bill
  • All documents should be valid and will be accepted if they are not older than 3 months
  • Common Requirements to all of the documents
    There are also basic requirements that are common for all the KYC documents clients are asked to provide. We generally accept:
  • All copies must be in color;
  • We only accept direct copies, secondary copies (copy of a copy) are not accepted;
  • All visible text must be clearly readable, including field names in ID documents and small print on card front/back side. If there are water marks or other patterns on the surface of ID or card, they should be clearly visible;
  • The edges should not be cut off.
  • Other sensitive data that was not requested may be closed, while the information requested should be availableb.
    We won`t accept documents that are:
  • Outdated documents, cards, old Utility Bills and Bank statements;
  • Dark, blurry or out of focus copies;
  • Light-struck copies, copies that have glares on it;
  • Bad resolution copies;
  • Poor quality copies;
  • Copies with pixels;
  • Copies With edges cut off

    This Refund Policy aims to stipulate policy and procedures related to the refund of funds deposited into the Customer’s trading account with the main objective of providing guidance and clarity to the concerned parties.

    serves the right to request some additional documents.

    All executed orders are final and cannot be cancelled or reversed, unless otherwise decided by Phase Markets Ltd (the “Company”).

    In exceptional circumstances, the Company may process a refund if the Customer used a debit or credit card to deposit funds into the Customer’s trading account. In such cases, the funds will be refunded to the same card that was used for deposit.

    The Company has the right to verify all information related to any request for refund and ask the Customer to provide certain due diligence documents. If the Customer fails to provide requested documents or information within 3 (three) working days upon the request from the Company or in case of any doubts as to the authenticity of the documents provided, the Company has the right to decline the Customer’s request for refund.

    Processing of refund requests can take up to 5 (five) business days provided that no orders have been placed or executed by the Customer.

    The Customer has the right to close the trading account at any time by sending a written request to the Company. Customer’s trading account closure will be approved by the Company provided that:

    - there are no open positions or new orders placed; - there are no pending claims or complaints; - there are no pending investigations related to the violation of the Client Agreement

    Customer’s request for refund will be declined if the Customer’s trading account has been suspended due to the violation of the Client Agreement.

    The Company is not obliged to provide any refund in case the loss was caused by any reason either foreseen or unforeseen. The Company will not satisfy refund requests that exceed the original deposited amount, unless otherwise agreed between the Company and the Customer.

    All other refund requests will be treated as withdrawal requests and will be handled in accordance with the Company’s withdrawal policies and procedures.

    Please contact us by e-mail: [email protected] if you have any questions about this Refund Policy

    Notice of Risk

    The Purpose of this notice is to provide to the Client information about risks involved in transactions on financial markets and to warn the Client about possible financial losses related to such risks.

    Risk in transactions on financial market is a possible occurrence of events resulting in Client’s financial losses.

    The Client should clearly understand that transactions on financial markets have advanced level of risk. It can be explained inter alia by possible uncontrolled losses. The Client needs to analyse his readiness and financial capacities thoroughly before proceeding with transactions on financial markets.

    There are the following risks involved in transactions on financial markets:

    1. Risks associated with leverage nature of trading

    1.1. The Client admits that in executing trading transactions on Margin Trading relatively slights change of rate can have a considerable effect on Client’s trading account due to leverage nature of trading. As a result of market movement against Client’s position he can sustain total losses of initial margin funds and any additional funds deposited by him to maintain open positions. The Client is liable for all risks, use of financial resources and choice of trading strategy.

    2. Risks associated with high volatility of instruments

    2.1. The Client admits that a number of instruments have considerable intraday price range changes which can mean high level of both profits and losses on trading transactions.

    3. Market risks

    3.1. The Client admits that in market conditions different from the normal ones, time for client order processing can increase and price for Client’s orders execution including stop loss orders can be considerably different from prices mentions in orders.

    4. Technical risks

    4.1. The Client admits a possibility of financial losses due to failure of information, communication, electronic and other systems.

    4.2. The Client admits that when executing transactions on financial markets by use of Client’s terminal the Client can sustain the following risks:

    a) Risks related to failure of Client’s terminal itself, including failure of hardware, software as well as poor quality of communication on Client’s part. b) Risks related to incorrect settings of Client’s terminal. c) Risks of wrong functioning of Client’s equipment. d) Risks related to late update by the Client of Client’s terminal. e) Risks of Client’s ignorance of Client’s terminal operation rules.

    4.3. The Client admits that when executing trading operations on telephone it can be difficult to reach operator during peak loads.

    4.4. In case of occurrence and realisation of the above mentioned and other technical risks, financial losses risks shall be sustained completely by the Client.

    5. Imperfection of communications risks

    5.1. The Clint admits that unencrypted information sent by e-mail is not protected from unauthorised access.

    5.2. The Client undertakes risk of any financial losses caused by nonreceipt or delayed receipt of any document, message or request from Phase Markets.

    5.3. The Client admits that he is absolutely liable for maintenance of confidential information received by him from Phase Markets and undertakes the risk of any financial losses caused by unauthorised access to his trading account by the third parties.

    6. Force-majeure

    6.1. The Client admits that Phase Markets cannot be liable for losses directly or indirectly caused by force-majeure circumstances that are circumstances that Phase Markets could not have either reasonably foreseen or prevented.

    6.2. Among such circumstances are earthquakes, tsunami, floods, other acts of God, technogenic catastrophes, epidemics and epizooties, riots, terrorist attacks, acts and actions of authorities, embargo, wars and armed conflicts and other circumstances usually called as force-majeure circumstances.

    7. Legal risks

    7.1. The Client admits that Phase Markets cannot be liable for losses caused by state, interstate and other legal acts changing financial market operations conditions or introducing other changes that can result in Client’s losses.

    7.2. The Client undertakes financial and other risks in case when transactions on financial markets (and other related activities) are prohibited by law of country of his residence and /or the country of his permanent residence.

    This Notice notifies about risks and has no purpose to force the Client to abandon his trading on financial markets. This Notice has a purpose of assisting the Client to evaluate his risks related with these activities and very responsibly to choose his operations strategy.

    List of risks provided above in this Risk Notice is not complete and exhaustive and this Notice does not pursue the object to disclose all information about all risks involved in trading transactions on financial markets due to huge diversity of possible situations that can occur. When trading on financial market the Client can face risks that have not been mentioned in this Risk Notice.

    By completing registration form for trading account opening with Phase markets the Client confirms that he has been notified about risks and agrees with all provisions of this Risk Notice.

    12 Top